Privacy Policy

1. Introduction

Healio is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform in Yemen.

2. Information We Collect

• From Patients: Name, phone number, email address, date of birth, appointment history, and reviews.
• Health Information: Medical files, notes, and records uploaded by your Doctor or Practice using our practice management tools.
• From Doctors/Practices: Professional credentials, clinic location, availability schedules, and billing information.

3. How We Use Your Information

• To facilitate appointment bookings between patients and practices.
• To allow practices to securely manage patient files and health records.
• To send appointment reminders and system notifications (via SMS or email).
• To display public reviews and ratings of medical practices.

4. How We Share Your Information

• With your Doctors: When you book an appointment, your contact details and relevant booking information are shared with that specific practice.
• Legal Requirements: We may disclose your information if required to do so by Yemeni law or valid legal processes.
• We do not sell your personal or medical data to third parties for marketing purposes.

5. Data Security

We implement strict technical and organizational security measures to protect your personal and health data from unauthorized access, loss, or alteration. Access to patient files is heavily restricted and securely encrypted.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data. Patients wishing to access or amend their specific medical files should contact their treating practice directly, as the practice acts as the primary custodian of those medical records.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us.